Frequently Asked Questions

Are you open?

Yes. As of June 1, 2022, we are open from 11 am to 6 pm, 7 days a week through to September 30, 2022. The last elevator takes guests up at 5:30 pm.

Most guests spend 30 to 45 minutes on deck, but you are welcome to stay longer.

Your ticket provides one-time access to the observation deck.

We recommend that you purchase your ticket in advance to ensure that the Lookout is part of your Vancouver experience.

Do I need to pre-book?

We recommend that you purchase your ticket in advance to ensure that the Lookout is part of your Vancouver experience.

Tickets can be purchased on our website. They are valid for one-time access at any time during regular business hours on the day selected. The last elevator to the observation deck leaves at 5:30.

Can I climb the stairs to get to the observation deck?

The deck is only accessible via our glass elevator.

How long is a visit and what’s included?

There is no time limit. Most guests spend 30-45 minutes on the deck.

We offer a complimentary self-guided audio tour for you to enjoy on your own mobile device and headset.

Free Wi-Fi is available.

Wheelchair accessible washrooms with changing stations are available on deck.

Check out Know Before You Go for more information.

Can I cancel if the weather is bad?

Our views are impressive regardless of the weather. Please check our ticket refund policy for more details.

Is the observation deck accessible?

Yes. Enter from Hastings Street and take the elevator down to the Upper Mall Level. Our washrooms on the observation deck are also accessible.

Visit Destination Vancouver for more information about accessibility in our city.

If you are an Access 2 cardholder, please contact info@vancouverlookout.com.

How do I find out more about travel information for British Columbia?

The latest updates to provincial health orders and recommendations, air travel and weather alerts can be found on the HelloBC website.

Do you have another question? Contact us.